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luxe clean living policies
We reserve specific time slots to provide every client with meticulous, luxury service. As our experts dedicate their full attention to your residence, we kindly ask that you notify us immediately of any needed changes to your scheduled appointment.

Cancellations & Rescheduling for luxe clean living policies

24 hours or more before your appointment: You may cancel or reschedule without a cancellation fee.
Less than 24 hours before your appointment: A cancellation fee may apply.
Same-day cancellations or no-shows: The client may be charged up to the full amount of the scheduled service.

If Luxe Clean must cancel or reschedule your appointment, you will not be charged a cancellation fee, and we will work with you to arrange a new appointment.

Refunds

Because cleaning is a service that cannot be returned once completed, payments for completed services are generally non-refundable.

If you are not satisfied with any part of your cleaning, please contact Luxe Clean within 24 hours of the completed service. We will review your concern and, when appropriate, arrange to correct the affected area.

Any approved refund will be determined based on the circumstances of the service.

        luxe clean living policies



Service Terms & Client Policies

By booking a cleaning service with Luxe Clean, you agree to provide safe and reasonable access to the property at the scheduled appointment time.
Clients are responsible for providing accurate information regarding the size, condition, and cleaning needs of the property when booking.
Please secure valuables, important documents, cash, jewelry, medications, firearms, and fragile or sentimental items before the cleaning appointment.
For the safety of our team, pets should be secured when necessary. Clients must inform Luxe Clean in advance of any aggressive or potentially dangerous animals on the property.
Luxe Clean reserves the right to refuse or discontinue service if a property presents unsafe or hazardous conditions, including excessive biohazards, dangerous materials, pest infestations, aggressive animals, threatening behavior, or other conditions that may place our team at risk.
Additional services or areas that were not included in the original booking may result in additional charges. Any significant additional work will be discussed with the client when possible before proceeding.
Clients are responsible for ensuring that electricity and running water are available when required to perform the scheduled cleaning.
Luxe Clean will make reasonable efforts to provide high-quality professional cleaning services. However, results may vary depending on the condition, age, material, staining, damage, or previous treatment of surfaces and items.

Privacy Policy

Luxe Clean respects your privacy and is committed to protecting the personal information you provide to us.
We may collect information such as your name, email address, telephone number, service address, booking information, and other details necessary to provide our services.
We use this information to schedule and provide cleaning services, communicate with clients, process bookings and payments, provide customer support, and improve our services.
We do not sell or rent your personal information.
Information may be shared with trusted service providers when necessary to operate our business, process payments, maintain our website, or provide requested services.
Payment information may be processed through third-party payment providers and is subject to their applicable privacy and security practices.
Our website may use cookies or similar technologies to improve website functionality and understand how visitors use the site.
If you have questions regarding your personal information or this Privacy Policy, please contact Luxe Clean at Luxeclean0001@gmail.com.

Website Terms of Use

By accessing or using the Luxe Clean website, you agree to these Terms of Use.
The information provided on this website is intended for general informational and service-booking purposes.
Luxe Clean makes reasonable efforts to keep website information, service descriptions, and pricing accurate and current. However, information may be updated or changed without notice.
Submitting a booking request through the website does not necessarily guarantee an appointment until the booking has been accepted or confirmed.
All website content, including the Luxe Clean name, branding, text, graphics, and original materials, may not be copied, reproduced, distributed, or used for commercial purposes without permission.
Luxe Clean is not responsible for interruptions, technical problems, third-party services, or external websites that may affect access to or use of our website.
We reserve the right to update these Terms of Use and our policies when necessary.
By continuing to use our website or services, you agree to the policies and terms applicable at the time of use.
For questions regarding these terms, please contact Luxe Clean at Luxeclean0001@gmail.com.

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